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Frequently Asked Questions
Who is Beats24-7?
Beats24-7 is a multinational music producer team focused to provide professional and high quality Drum Kits, Loop Packs, Construction Kits, VST Plugins and Preset Banks with custom sound designed audio samples. Our producers have been working in the music industry for several years counting major record & music companies such as Universal Music, Sony BMG and MTV as well as artists like The Game, Warren G, Gorilla Zoe, Young Buck, Wiz Khalifa, DJ Drama, Stalley and many more as their clients. Established in 2014, our site has already become a place for novice and experienced music producers to find high quality Kits for Hip Hop, Trap, R&B, Dance, EDM and Pop Music that stand out from the mass. Our unbureaucratic attitude allows a fast and easy purchasing process. Via our Store you can buy Kits in minutes and receive the files instantly to immediately start working!
We have experience in working with newcomers and also with successful major artists and producers. When buying at Beats24-7, you receive top of the line support and quality!
What payment methods do you offer?
We accept Paypal payments, Credit and Debit Cards using the payment processor Stripe and Alipay. A Paypal Account is not needed when paying via Credit Card. If you’d like to pay in a different way, please contact us and we will let you know if this is possible.
Can I pay with other currencies than € (EUR) or $ (USD)?
We accept all currencies including $ USD, $ AUD, € EUR, £ GBP, ¥ JPY, ¥ CNY and many more. Our shop system may be showing prices in € / $ only but all currencies will be converted to $ USD at the checkout process automatically. This will be done at the daily average exchange rates so you don’t need to worry about that!
Do you offer refunds?
For any digital items that are purchased online, there is a no refund policy unless there is a problem with the product. Our products are digital downloads, so we cannot offer RETURNS OR REFUNDS after a successful payment and download from our website. By purchasing on our website you agree to this. Please make sure to read the product details and check the audio demo / preview video for our products before you’re making a purchase.
However, if you’re having any issues or are not 100% pleased with your product please contact us here. We will do our best to help you out and fulfill our 100% customer satisfaction guarantee.
I have submitted a song or beat for your YouTube channel and didn’t get a reply?
Please do not take it personally if we haven’t got back at you. We will always listen to all beat and song submissions for our YouTube channel, or finished tracks on our beats we receive. However, we do not have time to give everyone feedback or reply back.
I didn't receive the links for my products or couldn't download them. How do I get my files now?
For each order that comes through (make sure your order went through) a confirmation and purchase receipt E-Mail including the download links for your product(s) is sent to your email address.
This email includes an invoice and download links to each of the files involved in the order. If you didn’t receive a mail please make sure to check your spam folder first before contacting us.
To download from the E-Mail click directly on the links in the email and save the files to your hard drive. Do not save directly to an application, save them to your hard drive. Be sure to remember where on your hard drive you save your files so you can find them afterwards.
You can also log into your account on our website to download your purchased product(s) anytime. If you haven’t created an account yet, you can still create one with the same e-mail address after your purchase here and download your product(s) from your dashboard.
If you are still having trouble downloading or extracting your files after trying this please contact us using the Contact Us page on our site.
I have trouble downloading my file(s)?
If you are having issues downloading your file(s) please make sure you are using a desktop PC or Mac. Downloads might not work on mobile devices. Furthermore, try a different device first if you are no able to complete your download. If you are still experiencing any issues contact us so we can provide you with a different download option.
I cannot extract the downloaded file(s)
We are using WinZip to compress our files. If you are not able to extract your downloaded file(s) please make sure that the file size is correct. Sometimes a download doesn’t complete and the downloaded zip file is corrupted. If you are still experiencing issues please contact us.
What does royalty-free mean?
Royalty-free means that you can use all purchased digital products for pretty much anything you like, safe in the knowledge that you’ll never have to pay a royalty-fee to anyone. However, you cannot re-sell or re-use files and sounds of any product for your own sound packs, libraries, kits, etc.
Can I use your Loop and Construction Kits in my commercially released music productions?
Yes. All of our digital products that we sell are 100% royalty free. This means that if you were to purchase any of our Loop and Construction Kits or MIDI Packs and then use those loops in your own songs, you would be able to sell your songs for profit and never have to pay us aynthing. You could release an album of songs using the loops and samples you purchased from us with no limit on the amount of albums you wanted to duplicate or sell.
How many bonus reward points did I earn and how can I use them?
To check how many bonus points you’ve earned from your purchases on Beats24-7 so far, simply head over to your account dashboard and check the ‘My Reward Points’ tab. You can use these points to get discounts on future purchases. Simply add a product to your cart, proceed to checkout and click ‘Apply Discount’ to use your collected bonus points for a discount.
Can I sell my beats and/or products on your site? How do I apply?
We are sorry, but we cannot accept any new members on vendors on our site at the moment. We will let you know if this changes anytime in the future.